Privacy Policy
At Mapletrite, we take your data's privacy and protection very seriously and are committed to handling your information openly and transparently and keeping it secure. A society without privacy is not one we want to live in, and as such, we go above and beyond Canadian legal requirements to help protect your privacy. As a customer of Mapletrite, you can be assured that we treat your personal information with the utmost care that exceeds our obligations as a regulated Money Services Business.
By visiting this website, our partners’ websites, or providing your personal information when you browse our website, register for an account, request for an exchange of currency, enter a competition, promotion, or survey or contact one of our employees, for example, by telephone or email, you accept and expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.
Please read this notice carefully, along with our Terms and Conditions and other documents. Here, we set out the basis on which any information we collect about you or from you or that you provide to us will be processed by us and other parties in providing you with the services accessed through the website, apps or over the phone. Mapletrite (“our,” “us,” and “we”)
commits to using your information only under the terms of this Privacy Policy. However, the Terms of Use shall govern if there is a conflict with this privacy policy.
PLEASE NOTE: If you have concerns about any of the terms of this Privacy Policy, please contact us so that we can provide further information.
A Special Note About Children
Children are not eligible to use Mapletrite Services. We respectfully ask that minors (persons under the age of 18) do not submit any information to us or use Mapletrite Inc.
Who are we?
Mapletrite is a Canadian corporation authorized to deal in virtual currencies, foreign exchange, and money transfer activities. In this Policy, references to "You" and “your" refer to a user of our website and our Mobile Apps.
What Information Do We Collect?
We, or our third-party service providers on our behalf, collect the following personal information about our customers and users:
- Contact Information (e.g., name, address, phone number, email); and,
- Information that we are required by law to collect (AML/CTF) (e.g., occupation as required by law); and,
- Identity documents as required by law (e.g., Government issued identity card); and,
- Photo(s) to compare against provided identity documents (e.g., selfie); and,
- Network identifiers (e.g., IP address or browser information, login information, time zone setting, operating system and platform); and,
- Personal information requested from you for the use of our website or app.
- Details of the transactions you carry out when using our Services, including the geographic location from which the transaction originates.
How Do We Collect Your Personal Information?
- Information you provide to us: We may collect and store any information you provide to us when you use Mapletrite Services, including when you add information on our website or mobile platform, add or update your account information, or dispute resolutions, or when you otherwise correspond with us regarding Mapletrite Services, participate in discussion boards or other social media functions on our Website or App, enter a competition, promotion or survey, and when you report a problem with our services. The information you give us may include your name, address, email address, phone number, financial information (including bank account information), payment reason, geographical location, personal description, and photograph.
- We may also need additional commercial and identification information from you, e.g., if you send or receive certain high-value or high-volume transactions or as needed to comply with our anti-money laundering obligations under applicable law.
- Information from other sources: We may also obtain information about you from third parties such as identity verification services and credit bureaus. This process is known as a “soft pull.” A soft pull is restricted only to Name, Address, and Date of Birth to match the information found on the credit bureaus’ database. The nature of the appeal is that only you, as the owner of your credit bureau report, can see this inquiry. It does not affect your credit score.
- Information from social networks: If you log in to our services using your social media account (for example, Facebook, Instagram), we will receive relevant information necessary to enable our Services and authenticate you. The social media network will give us access to certain information you have provided them, including your name, profile image and email address. We use such information, together with any other information you directly provide to us when registering or using our Services, to create your account and to communicate with you about the information, products and services you request from us. You can also specifically request that we access the contacts in your social media account so that you can send a referral link to your family and friends. We will use, disclose, and store this information per this privacy policy.
- Authentication and Fraud Detection: To help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with Mapletrite Money Transfer Services.
How We Use the Personal Information We Collect?
Our primary purpose in collecting personal information is to provide a secure, smooth, efficient, and customized experience. We may use the following information to:
- Provide Mapletrite Money Transfer Services and customer support.
- Process transactions and send notices about your transactions.
- Verify your identity, including during account creation and password reset processes.
- Manage risk or detect, prevent, and remediate fraud or other potentially prohibited or illegal activities.
- Detect, prevent, or remediate violations of policies or applicable user agreements.
- Improve Mapletrite Services by customizing your user experience.
- Measure the performance of Mapletrite Services and improve their content and layout.
- Manage and protect our information technology infrastructure.
- Provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences.
- Contact you at any telephone number, by placing a voice call or through text (SMS), WhatsApp, or email messaging, as authorized by our User Agreement.
- Perform creditworthiness and solvency checks, compare information for accuracy and verify it with third parties.
Marketing
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other companies and use it to improve and personalize Mapletrite' Services, content, and advertising.
Who Handles Personal Information?
Our staff processes most of the personal information that Mapletrite collects, but we rely on third parties for some purposes. We collect and process personal data using Mapletrite staff who have received training in the importance of security, confidentiality, and privacy. Most Mapletrite staff are employees, but in some cases, we use contractors legally bound to confidentiality and trained on safety, confidentiality, and privacy.
Security Measures
We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software.
We maintain physical, electronic, and procedural safeguards concerning collecting, storing, and disclosing your personal information. Our security procedures mean we may ask you to verify your identity before disclosing personal information.
You need to protect against unauthorized access to your account password. We recommend using a unique password for your Mapletrite account that is not utilized for other online accounts. Be sure to sign off when you finish using a shared computer.
Access and Corrections
We want to have accurate information about our customers and users, and we want you to be able to access the information we have collected about you. You can write to us to gain access to your personal information. We require customers and users to demonstrate who they are before divulging confidential information. We are mindful of attempts to impersonate people to gain inappropriate access to their data.
If you want to correct an error regarding your personal information, please use the provided functionality within the Mapletrite Platform or explain the correction.
How Long Does Mapletrite Keep My Personal Information?
As a regulated financial institution, we keep your personal information to enable your continued use of Mapletrite Services, and storage of your data extends beyond the closure of your account with us, as the law requires. Your data is only accessed internally on a need-to-know basis, only if necessary.
Mapletrite will permanently delete data no longer required by the relevant law or jurisdiction in which we operate.
Contact us.
Email: support@mapletrite.com